Company Policies 1.Return Policy
To our wholesale customers, you have 7 days from the date you receive your merchandise to call us with any discrepancies, defects and order errors. Any merchandise that is return will have a 15% restocking fee deducted from the invoice total. All items return to Spoiled Little Mama must accompany a Return Authorization Number or we reserve the right to refuse shipment and/or deduct an additional 15% for disruptive company policy.
There are circumstances when we will have to use substitute materials in our designs. If a design is extremely popular and we still have orders coming in with low fabric inventory, we reserve the right to substitute as close to that fabric as possible without compromising the design integrity of the garment. If you do not wish to have an order filled with substitute fabrics, please note that when placing an order with us or one of our showrooms. The quality of the substitute fabrics will be comparable to the original.
Cancellations. You have 10 days in which cancel your order once submitted. After 10 business days, we reserve the right to apply a 30% cancellation fee to you and/or your company. Our production is based on orders received, if you cancel, please be prepared to accept this cancellation policy fee.
Payment Policy. We are a pre-pay company only. We do not extend terms. We only accept PayPal payments. After placing a new order, we will send you a paypal invoice to you e-mail address. And after being paid we will ship you merchandise to the addres you have specified.
Frequently Asked Questions
I am a retail store interested in carrying Spoiled Little Mama, how do I place my initial order?
Thank you for your interest in Spoiled Little Mama.
In order for you to access wholesale pricing on our website, you will need to email us a copy of your original sales tax ID. This original document must list the name of your retail establishment, address and contact information. Once we have verified your information, we will contact you.
Our diaper bags and purses are a 4 bag minimum. If you have any additional questions or to check the status of verification,please call us at 402.359.0231.